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Is COVID-19 the necessary boost to speed up the digitization process?

In order to continue the workflow, many companies have become aware that telework is part of the future of companies ...

COVID-19 meant that most companies had to use digital tools to support remote work. The Adecco Group is an example of one of the many companies that had to invest in new technologies, such as DocuSign's cloud-based contract management technology to continue operations.

The impact has also been felt by the technology companies themselves. Cisco, for example, is not only helping customers transition to new ways of working, it is making it happen internally.

"We are talking about 140 thousand employees and partners who are essential to keep our businesses running. Normally, an organization of our size would take about two years and we had about ten days to prepare it", says the Cisco CIO for Australia and New Zealand, Julie Canepa.

The numbers

Regardless of the stage of adoption of the businesses, there is no lack of evidence to demonstrate the significant increase in the technology used to capture companies.

"While helping our customers set up their employees to work remotely, we are working with many of them to quickly build and develop new applications for their customers, thereby helping companies look for new ways to create revenue "explains Lee Hickin, Microsoft Australia's national technology director, to ZDNet.

The Cisco Webex platform has also seen user numbers soar. In March, 14 billion minutes were spent on the platform globally, almost double the number recorded in February.

From SAP's point of view, since making its Ariba Discovery sourcing software temporarily free to help companies deal with supply chain disruptions, buyer posts have increased 51% and supplier responses have grown 177% , with the Asia Pacific region and Japan seeing the second highest level of launches with 29% of the total, after Europe, the Middle East and Africa.

Doug Robinson, of IBM, revealed that the company is also in the same situation, attributing this growth to the fact that competing businesses have closed due to the crisis. "We saw some customers almost stop and realize that even things like workshops can be really productive online when they use the right tools, moving from a pause to an acceleration in their business," he explains.

On the front line

It is important to continue with the workflow of each company. In the health sector, telehealth is a central solution that allows remote consultations. Orion Health Medical Director Chris Hobson pointed out how people have turned to telehealth as a central solution to enabling remote consultations.

"Telehealth has always existed and people knew it, COVID-19 only anticipated this reality," explained Orion Health's medical director, Dr. Chris Hobson to Zdnet.

"Traditionally, health administrators pay for a face-to-face consultation, but not for the remote control, so we have seen a lot of progress on that front," he says.

Need for speed

The pandemic, in a way, has accelerated the adoption of new technologies in the workflow of companies.

ServiceNow ANZ Vice President and Chief Executive Officer David Oakley explains that as a result of the crisis, there has been a drastic change in the way organizations prioritize technology to help maintain the continuity of existing business functions.

"In more traditional industries, organizations view digital workflows in two ways: First, to reinvent the way consumers have access to products and services, digitally and second, to help make work better for employees who are adapting to new ways of working. "

A step in the right direction

Looking to the future, Liebenberg of Optus predicts that after COVID-19 there will be a likelihood that more businesses will regularly practice remote work.

"At the end of this journey, we will move from a world connected to a hyperconnected world, and the way we live, interact, the way we work, will also end up forcing remote work", he explains.

There is also a firm belief in Erich Gerber, Tibco Software APJ and senior vice president of EMEA, that with companies accelerating digital transformations, new business models will emerge.

"Post-COVID-19, newly equipped companies will be the new normal. This will include the even broader adoption of social collaboration platforms and videoconferencing capabilities. As a natural consequence, the task of orchestrating all of these data streams , correlating them and allowing them to form actionable insights will increase with respect to their complexity. We will likely see an increase in demand to protect remote equipment and data, "he concludes.

Source: de-technology